Discomfort
Stop use. Note the product, date, amount used, and what you noticed. Reach out promptly so the issue can be handled carefully.
Atelier Marzi
Beta 4
Support
If something is uncomfortable, damaged, leaking, or simply not right for your skin,
stop using the product and reach out. Beta 4 should feel considered and low-pressure.
A full refund is available if you try the product and decide you do not want to
continue using it.
Until the dedicated support address is active, reply to your Beta 4 invitation or contact Anthony directly.
Support path
Keep support practical: product name, batch number if available, date received, and a plain description of what happened.
Damaged product
If a bottle arrives leaking, damaged, or visibly changed, keep the packaging if possible and send a photo. A replacement or refund can be arranged.
Refund
If you decide not to continue using Beta 4, a full refund is available. No one should feel pressure to keep using something that is not right for their skin.
Routine questions
Ask about ingredients, order of use, SPF or makeup layering, storage, or which bottle makes the most sense to begin with.
Reminder
Beta feedback is not clinical evidence.
The feedback path is for real-use observations, product quality, comfort, and daily fit. It is not a medical or diagnostic process.